How do I get paid?
After a customer places an order and pays, the payment is held by GatherPlate. Once the order is completed and a 3-day review period passes, the payment becomes eligible for payout.
Payouts are processed via bank transfer by the GatherPlate team. You will see your pending and completed payouts in your vendor dashboard.
What fees are deducted?
The following fees are deducted from each order before payout:
| Fee | Amount | Description |
|---|---|---|
| Processing fee | 2.9% + RM 1.50 | Stripe's payment processing charge |
| Platform fee | 0% (current) | GatherPlate's commission (waived during launch period) |
Example: A customer pays RM 242 (RM 210 items + RM 32 delivery).
- Processing fee: 2.9% × 242 + RM 1.50 = RM 8.52
- You receive: RM 242 - RM 8.52 = RM 233.48
The delivery fee is included in your payout — you set it, you keep it (minus processing).
When do I get paid?
- Orders are marked as completed 3 days after the scheduled date
- Completed orders appear in the admin payout queue
- Bank transfers are processed regularly by the GatherPlate team
- You will see the payout reflected in your dashboard once processed
What happens if I cancel an order?
If you cancel a confirmed order:
- The customer receives a full refund
- A penalty of 10% of the total order value or RM50, whichever is higher is applied to your account
- The penalty is deducted from your next payout
You cannot cancel a confirmed order within 3 days of the scheduled date. Once you are inside that window, the cancellation button is disabled and you are expected to fulfil the order. If you genuinely cannot fulfil (e.g. illness, force majeure), contact GatherPlate support and we will handle the cancellation on a case-by-case basis.
Please only cancel orders if absolutely necessary. Frequent cancellations will negatively impact your search ranking and overall visibility on GatherPlate. Like all marketplace platforms, vendor reliability is a key factor in how your listings are ranked — vendors with consistent fulfilment records appear higher in search results and receive more exposure. Repeated cancellations may also result in account review.
What happens if a customer cancels?
When a customer cancels, the refund policy applies based on timing (see the customer cancellation policy). If the customer cancels less than 3 days before the scheduled date, no refund is given and you receive the full payout.
What if there's a dispute?
If a customer reports an issue with their order, our support team will investigate. If a refund is warranted, the refund amount is deducted from your payout for that order. We will always contact you before making a decision.