Help Center
Answers to common questions about GatherPlate.
- How GatherPlate Protects Your BookingWho you pay when you book a caterer, when the caterer is paid, and what happens if they cancel, don't turn up or get your order wrong.
- Availability & Booking TimesWhy some dates and times can't be selected, how far ahead to book, and minimum orders.
- Delivery, Pickup & On-Site ServiceThe three ways an order can be fulfilled, how travel fees are calculated, and what to expect on the day.
- Payments & PricingHow payments work, what you pay, and when you are charged.
- Business AccountsHow companies book catering on a quotation, pay by bank transfer, and handle purchase orders, delivery orders and credit terms.
- LHDN E-invoicesHow to get an LHDN e-invoice for a completed booking, what details you need, and what happens after a refund.
- Cancellations & RefundsHow to cancel an order and our refund policy based on timing.
- Messaging Your VendorWhere chat lives, how quickly vendors reply, and why to keep arrangements on GatherPlate.
- Rewards & PointsHow you earn GatherPlate points, what they're worth, and how to redeem them.
- Reporting an Issue With an OrderWhat you can report, the deadline for raising it, what evidence helps, and the outcomes we can reach.
Still need help?
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