Help Center
Answers to common questions about GatherPlate.
Availability & Booking Times
Why some dates and times can't be selected, how far ahead to book, and minimum orders.
Delivery, Pickup & On-Site Service
The three ways an order can be fulfilled, how travel fees are calculated, and what to expect on the day.
Payments & Pricing
How payments work, what you pay, and when you are charged.
Cancellations & Refunds
How to cancel an order and our refund policy based on timing.
Messaging Your Vendor
Where chat lives, how quickly vendors reply, and why to keep arrangements on GatherPlate.
Rewards & Points
How you earn GatherPlate points, what they're worth, and how to redeem them.
Reporting an Issue With an Order
What you can report, the deadline for raising it, what evidence helps, and the outcomes we can reach.