What are my fulfillment options?
Depending on what the vendor offers, a package can be booked three ways:
- On-site service — the vendor's team comes to your venue, sets up, and stays for a set period to serve your group. Live stations, buffets with attendants, and anything needing service on the day fall here.
- Delivery — the food is dropped off at your address at the scheduled time. No staff stay on.
- Pickup — you collect from the vendor.
You choose the option when configuring the package. Not every package offers all three: some are on-site only because the food genuinely can't be left unattended, and some are drop-off only. You'll only ever see the options that particular package actually supports.
How does on-site service work?
On-site bookings are built around a service duration the vendor defines — for example "2 hours" or "4 hours (buffet with attendant)". You pick the duration when booking, and each option has its own stated charge, either per booking or per pax that's added to your total before you pay.
Some durations are only available for certain pax counts, so the options you see may change when you adjust your headcount.
The duration is the period the vendor's team is serving. Vendors arrange their own setup and pack-down around it, which is why a four-hour service takes up a larger part of their day than the four hours alone.
How is the delivery fee calculated?
Delivery is quoted live for your address. The amount is shown before you confirm and pay; vendors do not enter a base or per-kilometre rate for this delivery quote.
On-site service uses a separate vendor-set travel rate card, which can include a base fee, a covered radius and a charge per additional kilometre. The same address can therefore have different transport charges for delivery and on-site service.
Each package has coverage limits. Enter your exact address and service choice to check whether it can be served and to see the applicable charge.
Is there a fee for pickup?
Some vendors charge a pickup fee to cover packaging; many don't. If one applies, it's shown at checkout the same way a delivery fee would be.
What should I have ready on the day?
Everything hinges on the vendor being able to find you and get in.
- Check the address and contact number on your order as soon as you book. This is what the vendor works from.
- Send access notes through the order chat — the loading bay, the tower and floor, guard-house registration, lift access, or where to park a van. Condominium and office deliveries are where problems usually start.
- Make sure someone will be there at the scheduled time to receive the order or point the crew to the setup area.
- For on-site service, agree what's provided by whom — tables for the buffet line, power for anything that needs it, and any equipment the setup depends on. Confirm it in the chat before the day rather than assuming; it's the most common cause of a scramble on arrival.
If anything changes close to the date — a different entrance, a room change, a new contact person — message the vendor rather than assuming it'll sort itself out on the day. See messaging your vendor.
The vendor doesn't deliver to my area
Their coverage limit is set by them, and checkout enforces it, so an address outside their range can't be booked even if the listing appears in search. Try browsing vendors with your delivery address entered — that filters to caterers who actually serve your location.