Every completed booking on GatherPlate can come with an LHDN e-invoice, validated by LHDN through MyInvois. If you need one to claim the expense or for your company's tax records, you can request it from the order page.
Who issues the e-invoice?
GatherPlate does. LHDN requires an e-commerce platform to issue e-invoices for sales made through it, so the e-invoice names GatherPlate PLT as the supplier.
Your caterer is still who you booked with. The PDF invoice on your order page names them as the seller, with GatherPlate collecting payment on their behalf. Both documents carry the same total.
How do I request one?
Open the order from Orders once it is marked completed. You will see an LHDN e-invoice card on the order page.
Choose who the e-invoice is for from your saved details, or add new ones, then press Request e-invoice. We send it to LHDN straight away, and it is usually validated within a minute.
What details do I need?
For yourself as an individual: your full name as printed on your IC or passport, your IC or passport number, your tax identification number (TIN), your address and a phone number.
For a business: the name registered with SSM, the SSM registration number, the company's TIN, its address and, if it has one, its SST registration number.
If you do not know your TIN, press Find TIN after entering your IC or SSM number and we will look it up with LHDN. When you save, we check the TIN and the IC or SSM number together with LHDN, so a typo is caught before anything is issued.
Can I save details for next time?
Yes. Details you enter are saved to your account, and you can keep several sets: one for yourself and one for each business you claim for. Pick whichever one you need each time you request.
To manage them, sign in and go to your profile. On a computer, click your avatar at the top right and choose My Profile. On a phone, tap Profile in the bar at the bottom of the screen. Then open E-invoice Details.
Is there a deadline?
Yes. You can request an e-invoice until 11:59 PM (Malaysia time) on the 3rd of the month after your order is completed. An order completed on 20 October can be requested until 3 November.
After that, the order page shows that requests have closed. If you still need one, contact [email protected].
How do I receive it?
We email it to you once LHDN validates it, with a link to view it on MyInvois. The MyInvois page is the official copy and carries LHDN's QR code.
The e-invoice also appears in your own MyInvois account, and the link stays on your order page.
What if LHDN does not accept my details?
We email you LHDN's reason in plain words. Open the order page, correct your details in the e-invoice card and save. We send it to LHDN again straight away.
I booked through a business account. Do I need to request it?
No. For bookings under a business account, the e-invoice is issued to your company automatically when the order completes, using the registration details on the business account. Your finance contacts receive it by email.
This includes companies on credit terms. An e-invoice records the sale, so it is issued when the event is completed, even if the invoice is not yet due for payment.
When is the e-invoice issued for a quotation, purchase order or credit-terms booking?
Always after the event, never before. Each document in a business booking arrives at its own point:
| Document | When you receive it |
|---|---|
| Quotation | When the caterer accepts the booking, before payment. Credit-terms bookings without a purchase order skip it |
| Tax invoice (PDF) | When your payment reaches us. On credit terms, once we have checked your purchase order, or when the caterer accepts if you do not need one |
| Delivery order | 5:00 PM (Malaysia time) on the day before the event |
| LHDN e-invoice | When the order is completed, 2 to 2½ hours after the delivery or service ends |
| Credit note and LHDN credit or refund note | Only if the booking is refunded, or a balance is cancelled, after that |
A booking cancelled before the event never gets an e-invoice, because nothing was sold. The e-invoice and the tax invoice carry the same total.
What happens if I get a refund later?
If part of the order is refunded after the e-invoice is issued, we issue a refund note against it, also validated by LHDN, and email it to you. If a balance you had not paid yet is cancelled instead, you receive a credit note.
If the whole order is refunded before the e-invoice is sent, no e-invoice is issued, because nothing was sold.
The e-invoice has a mistake. What should I do?
Contact [email protected] as soon as you notice. LHDN allows an issued e-invoice to be cancelled within 72 hours of validation, and we reissue a corrected one. After that, corrections are made with a credit note.
You can also ask LHDN to reject it within those 72 hours from your MyInvois account. We are alerted when that happens and follow up with you.