How do I earn points?
You earn points when you submit a review of a completed order. There is no separate rewards programme to join, and the points do not depend on the rating you give.
You earn 1 point for every RM1 of eligible spend.
| Points | Voucher you get |
|---|---|
| 500 points | RM5 off |
| 1,000 points | RM10 off |
| 2,000 points | RM20 off |
Redeemed vouchers work with any vendor on GatherPlate, need a minimum spend equal to the voucher value, and are valid for 180 days from the day you redeem.
Points are credited when you submit your review after the order is marked completed, not when you book or when the order completes on its own. Cancelled and declined orders don't earn.
You can see your balance and full history under Rewards in your account.
What counts as eligible spend?
Points are calculated on the food subtotal, minus any voucher discount you applied.
That means delivery, on-site travel and other fees don't earn points, and the part of an order paid for by a voucher doesn't earn points either — you don't earn on money you didn't spend. Fractions are rounded down, so an RM55.50 subtotal earns 55 points.
How do I redeem points?
Go to Rewards in your account and pick a tier. The points come off your balance immediately and a voucher is created in your account with a PTS- code.
The voucher then behaves like any other: it appears at checkout and applies to your order total. It works with any vendor on GatherPlate, needs a minimum spend at least equal to its value, and expires if unused.
Do my points expire?
No. Your balance stays until you spend it.
The voucher you create by redeeming does expire, though — so redeem when you have an order in mind rather than converting your balance and letting it sit.
Why didn't I get points for an order?
The most common reasons:
- The order is not completed yet, or you have not reviewed it. Points are credited when you submit a review of the completed order.
- The order was cancelled or declined. These orders do not earn points.
- A voucher covered most of it. Points come off the discounted amount, so a heavily discounted order earns little or nothing.
- The subtotal was under RM1 after discount. Fractions round down to zero.
Points are awarded once per order — if you think one is genuinely missing, contact [email protected] with your order number.
Can I stack a points voucher with another discount?
No. An order takes one discount — either a voucher or a promo code, never both, and never two vouchers.
If you're holding a points voucher and a welcome voucher, apply the one worth more on this order; the other stays in your account until you use it or it expires. Checkout shows you what each one is worth against your current total.