Can I cancel my order?
Yes. The refund you receive depends on the order status at the time of cancellation:
Before the vendor confirms (Awaiting Confirmation)
If you cancel while your order is still awaiting vendor confirmation, the card authorization is released immediately — your card is never charged. Nothing appears on your bank statement and there is no waiting period.
After the vendor confirms (Confirmed orders)
Once your order is confirmed and your card has been charged, the following policy applies:
| When You Cancel | Refund |
|---|---|
| By 23:59 (MYT) on the date 7 days before your event date | 100% refund |
| After that | No refund |
The deadline is a calendar date in Malaysia time (MYT), so your event’s time of day doesn’t change it. This policy exists because vendors purchase ingredients and commit to preparation ahead of your event. Some vendors set a longer window — the exact refund deadline for your order is shown at checkout and in your order details.
Some vendors set a longer refund window — the cutoff that applies to your order is always shown at checkout and on your order details.
How do I cancel an order?
You can cancel from your order details page. Click Cancel Order and confirm. If a refund is applicable, it will be processed automatically.
How long does a refund take?
- Before vendor confirmation — authorization released instantly. No charge, no waiting.
- After vendor confirmation — refunds are processed immediately through our payment provider but may take 5 to 15 business days to appear on your bank statement, depending on your bank or e-wallet provider.
What if the vendor cancels my order?
If a vendor cancels your order, your card authorization is released immediately — you are never charged. You will be notified by email when this happens.
What if there's an issue with my order?
If you're not happy with any aspect of your order, please reach out to us at [email protected]. We take all feedback seriously and will review your concern with the vendor.
Please note that we do not guarantee a refund for service issues — each case is evaluated individually and we will communicate the outcome to you after coordinating with the vendor.