What do I pay when I place an order?
When you check out, you pay:
- Item prices — the cost of the food you selected
- Delivery fee — if you chose delivery (varies by distance from vendor)
That's it. There are no hidden fees, no service charges, and no processing fees added to your total.
How is my payment processed?
We use a trusted third-party payment provider to handle all transactions securely. Your card details are never stored on our servers.
When you place an order:
- Your card is authorized (the amount is ring-fenced) — you are not charged yet
- The vendor reviews and confirms your order
- Once the vendor confirms, your card is charged and you receive a confirmation email
If the vendor is unable to fulfil your order, the authorization is released immediately — your card is never charged and nothing appears on your statement.
What payment methods can I use?
We accept online banking via FPX (all major Malaysian banks), Visa and Mastercard credit/debit cards, and e-wallets (Touch 'n Go, GrabPay, Boost).
What if there's an issue with my order?
You have 3 days after your event to report any issues with your order. Contact us at [email protected] and our team will investigate. See our cancellations and refunds article for details.